Refund & Cancellation Policy

Last Updated: 22-02-2026

This Refund & Cancellation Policy outlines the terms and conditions governing order cancellations and refunds for products and services offered by TRIVOXA GLOBAL PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

By placing an order through our website, you agree to the terms of this policy.

1. Order Cancellation Policy

Before Order Dispatch

Customers may request cancellation of an order before it has been processed, prepared, or dispatched.

Cancellation requests must be submitted through our customer support team.

Approved cancellations will be eligible for a refund of the order amount after deduction of applicable payment gateway or transaction charges, if any.

After Order Dispatch

Once an order has been dispatched, shipped, or handed over to the delivery partner, it cannot be cancelled.

No refund will be issued for cancellation requests received after dispatch.

Same-Day and Midnight Deliveries

Orders placed for same-day delivery, fixed-time delivery, or midnight delivery are processed on priority and cannot be cancelled once confirmed.

Such orders may not be eligible for any refund.

2. Refund Policy

Refunds may be considered only under the circumstances described in this policy and are subject to verification and approval by the Company.

Eligible Refund Cases

Refund requests may be approved in the following situations:

  • Damaged product received

  • Incorrect product delivered

  • Missing item in the order

  • Product quality issues verified by the Company

  • Order cancelled by the Company due to unavailability or operational reasons

Customers must provide relevant evidence, including photographs and order details, where applicable.

Verification Requirement

Refund requests related to damaged, defective, or incorrect products must be reported within 24 hours of delivery.

The Company reserves the right to investigate and verify all claims before approving a refund.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Incorrect or incomplete delivery address provided by the customer

  • Recipient unavailable at the delivery location

  • Delivery refused by the recipient

  • Failure of delivery due to incorrect or unreachable contact information

  • Minor differences in product design, packaging, decoration, color, or presentation

  • Delay caused by circumstances beyond our control

  • Change of mind after order confirmation or delivery

  • Perishable products consumed, used, or disposed of after delivery

4. Refund Processing

Once approved, refunds will be processed within 5–10 business days.

Refunds will be credited to the original payment method used for the transaction.

Actual credit timelines may vary depending on the customer’s bank, card issuer, or payment provider.

5. Company-Initiated Cancellations

The Company reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing or technical errors

  • Suspected fraudulent transactions

  • Operational limitations

  • Force majeure events

In such cases, eligible customers will receive a full refund of the amount paid.

6. Force Majeure

The Company shall not be liable for any refund, compensation, or damages arising from delays or failure to perform due to events beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Floods, earthquakes, or storms

  • Government actions or restrictions

  • Pandemic-related disruptions

  • Transportation or logistics disruptions

  • Strikes or labor disputes

  • Power failures or technical outages

7. How to Request a Refund or Cancellation

For cancellation or refund requests, contact:

TRIVOXA GLOBAL PRIVATE LIMITED

Address: Unit No. 515 Plot No. 2, 5th Floor, Amba Tower, Community Centre Sector-9, Rohini D C Chowk, North West Delhi-110085

Email: info@trivoxaflowers.com

Phone: +91 8427872014

Please provide:

  • Order ID

  • Customer Name

  • Delivery Date

  • Reason for Cancellation or Refund Request

  • Supporting Images (if applicable)

8. Final Decision

All cancellation and refund requests are subject to review and approval by TRIVOXA GLOBAL PRIVATE LIMITED.

The Company’s decision regarding eligibility, verification, and resolution of any refund or cancellation request shall be final and binding.