Terms & Conditions

Last Updated: 22-02-2026

These Terms & Conditions (“Terms”) govern your access to and use of the website and services provided by TRIVOXA GLOBAL PRIVATE LIMITED (“Company”, “we”, “our”, “us”).

By accessing, browsing, or placing an order on our website, you agree to be legally bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that:

You are at least 18 years of age

You are capable of entering into legally binding agreements

All information provided by you is accurate and complete

2. Account Registration

You may be required to create an account to place orders.

You are responsible for maintaining the confidentiality of your account credentials.

We are not liable for any unauthorized use of your account.

3. Products & Services

TRIVOXA GLOBAL PRIVATE LIMITED offers:

Flowers

Cakes

Gift items

Occasion-based gifting services

We reserve the right to modify or discontinue products at any time without prior notice.

4. Pricing & Payments

All prices are displayed in INR (₹).

Prices are subject to change without prior notice.

Payment must be completed before order processing.

We accept payments via secure third-party payment gateways.

We are not responsible for payment failures due to banking or gateway issues.

5. Order Acceptance & Cancellation

An order is confirmed only after successful payment.

We reserve the right to refuse or cancel any order due to:

Product unavailability

Pricing errors

Suspected fraudulent activity

Incorrect delivery information

If cancelled, the amount paid will be refunded as per our Refund Policy.

6. Delivery Terms

Delivery timelines are estimates and may vary.

Same-day and midnight deliveries are subject to availability.

We are not responsible for delays caused by:

Weather conditions

Traffic issues

Government restrictions

Force majeure events

Incorrect address or contact details may result in delivery failure.

7. Perishable Products

Flowers and cakes are perishable items:

Delivery will be attempted once.

Complaints must be raised within 24 hours of delivery with proof.

Slight variations in design, color, or packaging may occur.

8. Intellectual Property

All content on this website, including:

Logo

Images

Text

Graphics

Design

Website layout

is the intellectual property of TRIVOXA GLOBAL PRIVATE LIMITED and is protected under applicable Indian laws.

Unauthorized reproduction or use is strictly prohibited.

9. User Conduct

You agree not to:

Use the website for unlawful purposes

Provide false information

Attempt to hack or disrupt website functionality

Post harmful, abusive, or defamatory content

Violation may result in account termination.

10. Limitation of Liability

To the maximum extent permitted by law:

TRIVOXA GLOBAL PRIVATE LIMITED shall not be liable for:

Indirect or consequential damages

Loss of profits

Delivery delays beyond our control

Temporary website unavailability

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

12. Privacy

Your use of our website is also governed by our Privacy Policy. Please review it separately.

13. Force Majeure

We are not liable for failure or delay in performance due to events beyond our control, including:

Natural disasters

Government restrictions

Strikes

Transport disruptions

Pandemic-related issues

14. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes arising out of these Terms shall be subject to the jurisdiction of the courts in India.

15. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on this page.

16. Contact Information

For any questions regarding these Terms, please contact:

TRIVOXA GLOBAL PRIVATE LIMITED