Shipping Policy

Last Updated: 22-02-2026

This Shipping Policy outlines the delivery terms and conditions of TRIVOXA GLOBAL PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

By placing an order on our website, you agree to the terms mentioned below.

1. Delivery Coverage

We currently deliver across major cities and selected locations within India.

Delivery availability depends on:

Product type

Delivery date selected

Serviceable pin codes

If your location is not serviceable, our team will inform you and initiate a refund if applicable.

2. Delivery Timeframes

Standard Delivery

Delivered within the selected date.

Delivery time: 9:00 AM to 9:00 PM.

Same-Day Delivery

Available for orders placed before the daily cut-off time (e.g., 4:00 PM).

Subject to product availability and serviceable location.

Midnight Delivery (If Offered)

Delivered between 11:00 PM – 11:59 PM.

Available in selected cities only.

Additional charges may apply.

Delivery times are estimates and may vary due to traffic, weather conditions, public holidays, or unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated based on:

Delivery location

Delivery type (Standard / Same-Day / Midnight)

Product category

Final shipping charges will be displayed at checkout before payment.

4. Order Processing

Orders are processed after successful payment confirmation.

Orders placed on national holidays or after business hours may be processed on the next working day.

In rare cases of product unavailability, we may contact you to offer a replacement or issue a refund.

5. Delivery Attempts

If the recipient is unavailable, our delivery partner may attempt re-delivery.

Incorrect address or contact details may result in delivery failure.

Additional charges may apply for re-delivery.

It is the customer’s responsibility to provide accurate delivery details.

6. Perishable Products (Flowers & Cakes)

For perishable items:

Delivery will be attempted once.

If the recipient is unavailable, the order may be considered delivered.

We are not responsible for quality issues due to delayed acceptance by the recipient.

7. Delays & Force Majeure

We are not liable for delays caused by:

Natural disasters

Government restrictions

Strikes or transport disruptions

Pandemic-related restrictions

Events beyond our control

8. Damaged or Incorrect Delivery

If you receive:

A damaged product

Wrong item

Missing item

Please contact us within 24 hours of delivery with clear images and order details at:

We will review and provide a suitable resolution.

9. International Shipping

Currently, we deliver only within India unless otherwise specified on our website.

10. Contact Us

For any shipping-related queries, contact:

TRIVOXA GLOBAL PRIVATE LIMITED