Refund & Return Policy

Last Updated: 22-02-2026

This Refund & Return Policy outlines the terms under which TRIVOXA GLOBAL PRIVATE LIMITED (“Company”, “we”, “our”, “us”) processes returns, cancellations, and refunds.

By placing an order on our website, you agree to this policy.

1. Cancellation Policy

Before Dispatch

Orders can be cancelled before they are prepared or dispatched.

Cancellation requests must be made through our customer support.

Eligible cancellations will receive a full refund after deducting payment gateway charges (if applicable).

After Dispatch

Once the order is dispatched or out for delivery, it cannot be cancelled.

Same-Day & Midnight Orders

Same-day and midnight delivery orders cannot be cancelled once confirmed.

In such cases, cancellation requests may not be eligible for refund.

2. Return Policy

Perishable Products (Flowers & Cakes)

Due to the nature of perishable products:

Returns are not accepted once delivered.

If the product is damaged, incorrect, or of poor quality, you must notify us within 24 hours of delivery.

Clear images and order details must be provided for verification.

After verification, we may offer:

Replacement, or

Refund, or

Store credit (at our discretion)

Non-Perishable Products (Gift Items)

Returns are accepted only if:

The product is damaged or defective.

The wrong item was delivered.

The product is unused and in original packaging.

Return requests must be raised within 48 hours of delivery.

3. Refund Process

Once approved, refunds will be processed within 5–10 business days.

Refunds will be credited to the original payment method.

Processing time may vary depending on your bank or payment provider.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

Incorrect delivery address provided by customer

Recipient not available at delivery location

Delivery refusal by recipient

Minor design or color variations

Change of mind after delivery

Failed delivery due to unreachable contact number

5. Replacement Policy

We may offer a replacement instead of refund in cases of:

Damaged product

Incorrect item delivered

Quality issues

Replacement is subject to product availability.

6. Force Majeure

We are not liable for refunds or compensation for delays caused by:

Natural disasters

Government restrictions

Traffic or transportation issues

Pandemic-related restrictions

Events beyond our control

7. How to Request a Refund or Return

To request a refund or return, contact:

TRIVOXA GLOBAL PRIVATE LIMITED

Please include:

Order ID

Delivery date

Description of issue

Clear product images (if applicable)

8. Company’s Decision

All refund and return requests are subject to review and approval by TRIVOXA GLOBAL PRIVATE LIMITED. The company’s decision shall be final in case of disputes.